×
806
Fashion Jobs
L'OREAL GROUP
Key Account Manager
CDI · Montreal
ZARA
Store Operations Manager (Toronto)
CDI · TORONTO
ZARA
Gérant de Département (Place Rosemère)
CDI · ROSEMÈRE
LEVI'S
sr. Manager, HR Business Partner
CDI · Richmond Hill
ESTÉE LAUDER COMPANIES
Operations Manager
CDI · Markham
ESTÉE LAUDER COMPANIES
Manager, E-Commerce (2 Vacancies)
CDI · Toronto
PUMA
Manager, Marketing
CDI · Toronto
L'OREAL GROUP
Trade Marketing Manager
CDI · Montreal
TOM FORD BEAUTY
Marketing Manager, Tom Ford, by Killian & Frederic Malle (1 Year Contract)
CDI · Toronto
RALPH LAUREN
Polo Factory Store - General Manager
CDI · Winnipeg
MAC
Bilingue Directeur(Rice) Régional Des Ventes/ Bilingual Field Sales Manager - (Retail Partner) - Mac Montreal,qc
CDI · Montreal
MAC
Field Sales Manager - (Retail Partner) - Mac (1 Year Contract)
CDI · Toronto
ESTÉE LAUDER COMPANIES
E-Commerce Manager, Mac Brand
CDI · Toronto
NORDSTROM CANADA RETAIL INC
Security Ambassador
CDI · Mississauga
NORDSTROM CANADA RETAIL INC
District Manager Asset Protection Eaton Centre
CDI · Toronto
ESTÉE LAUDER COMPANIES
Senior Manager, Accounting & Controls
CDI · Toronto
FOOT LOCKER
Overnight Assistant Operations Manager
CDI · Vaughan
FOOT LOCKER
Overnight Assistant Operations Manager
CDI · Brampton
ESTÉE LAUDER COMPANIES
Operations Manager/Group Leader - 3rd Shift
CDI · Markham
LEVI'S
Seasonal Sales Stylist
CDD · Niagara-on-the-Lake
WINNERS
Customer Service Coordinator, Full-Time, Winners, Shawnessy, 85 Shawville Blvd se
CDI · Calgary
WINNERS
Store Associate , Part-Time Day Time Availability Winners Unicity
CDI · Winnipeg
By
Reuters API
Published
Dec 18, 2020
Reading time
4 minutes
Share
Download
Download the article
Print
Click here to print
Text size
aA+ aA-

U.S. retailers want shoppers to help Santa with curbside pickup

By
Reuters API
Published
Dec 18, 2020

With homebound Americans making record numbers of online holiday purchases and snowy streets worsening a logjam for shipping companies, retailers are enticing shoppers to pick up orders in person to ensure their stockings are stuffed Christmas morning.


Photo: Reuters



Long-awaited COVID-19 vaccine shipments have further complicated the picture for retailers, who hope drivers for Uber, DoorDash and other gig economy firms will help them avoid a nightmare before Christmas.

The worst-case scenario is that "presents could be sitting in a retailer’s warehouse or stuck in one of the carriers' sort centers as opposed to under the Christmas tree," said Trevor Outman, co-chief executive of shipping consulting firm Shipware.

After online spending surged during the early part of this year's coronavirus pandemic, retailers and shippers teamed up to get a head start on holiday promotions beginning in October.

Yet procrastination remained as big a holiday season tradition as greeting cards or eggnog. Some 54 percent of shoppers plan to purchase their last gift during the week leading up to Christmas, according to a survey released Thursday by the National Retail Federation, a trade group.

An anticipated surge in e-commerce, combined with heavy snowfall throughout the Northeast, could delay many deliveries, carriers have warned. United Parcel Service, FedEx and DHL have been enforcing volume agreements with retailers, meaning there are times when packages do not get picked up.

The website for Danish jewelry company Pandora A/S has a clock counting down days, hours, minutes, and seconds for its Christmas Eve delivery deadline: Thursday, Dec. 17 at 11:59 p.m. EST.

Last year, the retailer, which has partnered with UPS for eight years, set a deadline of Dec. 19.

"The last four to five days before Christmas, we’ll be focused on click-and-collect as a primary vehicle to drive sales among people online," Sid Keswani, President of Pandora Americas, told Reuters.

Walmart, Best Buy, Apple, and LVMH-owned Sephora are among more than two dozen major retailers advertising turnaround times as fast as two hours for curbside pickup and buy-online-pick-up-in-store, according to a Reuters tally. 

"We've gotten to a point where, if you didn't shop early, you’re kind of out of luck, especially with the big storm on the East Coast," said Gabriella Santaniello, founder of retail consulting firm A Line Partners. “You have to do curbside. You don’t have a choice."

On Tuesday, Walmart penned a blog post alerting readers “there’s still time to sleigh the holidays" with contactless curbside pickup and delivery.

A candy cane-colored banner splashed across Macy’s website greets shoppers with “Get your gifts by Christmas!” and offers three options: store pickup, contact-free curbside pickup and a new same-day delivery in partnership with DoorDash.

Regional department store chain Belk is offering up to an additional 15% off purchases to encourage pickup. Rival J.C. Penney is offering 10% off click-and-collect orders. 

Nordstrom, advertised free gift wrap for shoppers who collect orders in stores.

Some say this approach is at odds with messages from public officials advising people to stay home as coronavirus cases rise. Retailers have responded by spelling out the safety measures they have taken.  

UPS, FedEx and USPS "are already strapped for adequate capacity to handle 3 billion parcels between now and Christmas, which is 800 million more than the same period in 2019," said Satish Jindel, president of delivery tracking and management firm ShipMatrix.

"If they have to divert resources to transporting Covid-19 vaccine shipments, it will create further delays in delivery of holiday online orders," Jindel said of UPS and FedEx.

The crunch gives Target and Walmart an opportunity to show off their robust curbside operations. Target owns same-day delivery provider Shipt and Walmart has built up its network of delivery drivers. Amazon also uses gig Flex drivers to augment delivery.

Gig delivery services, with millions of drivers ready for last-minute orders, could have an outsized role, retail and shipping experts said.

Uber's drivers, who have struggled during the pandemic, are making home delivery of presents.

"Succulents to your sister" to "homemade pie to your nephew," the rideshare app advertised.

Retailers including PetSmart, Best Buy, Bed Bath & Beyond, MAC and Sephora have bolstered same-day delivery partnerships with crowd-sourced companies including DoorDash, Instacart and Postmates.

FastAF, which uses micro-fulfillment centers to deliver hot products like Dyson Airwrap and Nintendo Switch to people in New York City and Los Angeles within two hours, said its partnership with DoorDash allows it to bypass traditional shippers.

"People who used to be taxi drivers or Uber drivers have started... delivering packages," said Andy Halliwell, UK-based international retail strategist at Publicis Sapient. "We're seeing sedans driving around streets full to the brim of Amazon parcels or ASOS parcels."
 

© Thomson Reuters 2021 All rights reserved.